-- Login to our Support Ticket System to submit and manage your support tickets.
-- Visit our Knowledgebase to find articles of various topics to assist you
All of our
support staff are highly knowledgeable individuals who also
share their support role with the roles of network engineers and
thus have the knowledge, experience and expertise to be able to
provide service above and beyond that expected by any of our
We are well known around the
Internet for having a fast, caring support team. We believe
that support is not just "that evil thing" but rather a point on
which we can gain against our competitors -- we clearly
understand and value the benefits that providing great support
to our users give to our edge over our competitors.
Worried that we do not provide phone support? Think again!
Although we do not provide phone support, we always answer all
support queries within 24 hours of their receipt, and most
tickets are answered much faster. We use a batch-ticket
approach which allows us to process all support requests quickly
and efficiently, and guarantees that you will never have to wait
more than 24 hours for a response. Most tickets are answered
within only minutes of their receipt, and our support team is
expanded with new team members almost on a weekly basis.
Email support gives us the advantage to more closely analyze your concerns, and accurately tackle the issues you experience. In addition, we make sure that all emails are answered with complete details and care. Even if an issue requires more time to be resolved, we will send
emails to you with updates of our progress. When an issue is resolved, we will send you the reply with the greatest details, and we will make sure all your concerns are properly addressed. At HostIgnition,
we guarantee that you can still enjoy and experience assuring and courteous customer service and support through the use of email!
We make the same knowledge databases and information that our
engineers use fully available to you through our knowledge base
and support documents. We also have a full user discussion
forum available where you can get assistance (and chat) with
other HostIgnition users
You will never be alone when you host your website with HostIgnition. Get your website hosted with us today!